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User privacy Policy

Effective Date: [25-06-2024]

1. Introduction

Welcome to Mom's Foood, We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our food delivery application ("App"). By using our App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

    2.1 Personal Information
  • Account Information: When you sign up or use our App, we collect information such as your name, email address, phone number,Date of birth and delivery address. This information is essential for creating your account, managing your profile, and ensuring that your orders are delivered to the correct location.

  • Payment Information: We use a third-party payment processor (RazorPay) that comply with industry standards to ensure your payment information is handled securely.

  • Order History: We keep a record of your past orders to provide better service and support. This includes details about the items you ordered, the restaurants you ordered from, and the dates and times of your orders. This information helps us personalize your experience, offer relevant recommendations, and assist you with any issues related to your orders.

    2.2 Non-Personal Information
  • Device Information: We collect device ID information about the device you use to access our App.

3. How We Use Your Information

    3.1 To Provide and Improve Our Services
  • Order Processing and Delivery: We use your information to process your orders and deliver food to your specified address. This includes sharing necessary details with restaurants and delivery personnel.

  • Customer Support: We provide customer support and respond to your inquiries using your contact information and order history.

    3.2 Legal Compliance and Security
  • Legal Obligations: We comply with legal obligations and prevent fraudulent activities. This may include using your information to verify your identity, prevent fraud, and protect the integrity of our services

  • Security Measures: We implement security measures to protect the rights, property, and safety of our users and the public.

4. Sharing Your Information

    4.1 With Service Providers
  • We do our best to protect your personal information from unauthorized access, alteration, or destruction. However, it's important to remember that no method of data transmission over the internet is 100% secure.

    4.2 For Legal Reasons
  • We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes sharing information to comply with legal processes, enforce our terms of service, or protect the rights, property, or safety of our users and others.

    4.3 Business Transfers
  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner. We will notify you via email or a prominent notice on our App of any such change in ownership or control of your personal information.

5. Your Choices and Rights

    5.1 Access and Update Your Information
  • You can access and update your personal information through the App's account settings. Keeping your information current helps us provide you with the best possible service.

    5.2 Opt-Out of Marketing Communications
  • You can opt out of receiving promotional emails and notifications by following the unsubscribe instructions in those communications or by updating your preferences in the App. Please note that you may still receive transactional emails related to your orders and account.

    5.3 Data Deletion
  • You can request the deletion of your account and personal information by contacting us at support@momsfoood.com. Please note that we may retain certain information as required by law or for legitimate business purposes, such as completing transactions, resolving disputes, and enforcing our agreements.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at support@momsfoood.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to the Privacy Policy constitutes your acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

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